FAQ's @ Green Hybrid Bikes

EBIKE FREQUENTLY ASKED QUESTIONS

#1 Where can I ride an electric bike?

Treat an electric bike just the same as a normal bike. You can ride an electric assisted bike anywhere you can ride your regular bike. Be it on the road commuting to work or at your local trail centre, electric bikes & regular bikes are governed the same.

#2 Do I need a license to ride an electric bike on the road?

No not at all, again treat it the same as a regular bike. You will only ever need a license if you exceed the specified specification of EU law. Green Hybrid Bikes Adhere to EU Law, All our electric bikes can be used anywhere without the need for a license.

#3 Does the electric bike recharge whilst I am pedal?

No it does not. Some manufacturers do advertise that the bikes regenerate whilst braking or going down hill. To be honest this is mainly marketing talk, we looked into this a while back, you generally have to add resistance to generate extra energy, you also have to add weight to the bike for the regenerative components. The gains are minimal and not worth the extra cost / weight / resistance.

#4 How long does it take to recharge the battery?

All our electric bikes use lithium ion / Lead Acid battery packs. These packs recharge very quickly compared to others on the market. In general a 250Wh pack will take about 3.5 hours to recharge 100% from a flat (zero percent) battery. Interestingly the battery can be charged at any Standard UK plug point, does not need an special amp sockets, its Brilliant on the go, charge at home, work & any convenient place.

#5 How should I look after my battery?

Generally speaking as long as you don't leave your battery for long periods of time completely empty and you top the battery up after each ride, this is all you need to do.

#6 Should I completely drain the battery before charging?

False. Today, most batteries never truly fully discharge.

What you see as 0 percent or "dead" when your phone or laptop won't power on is the battery still sitting at somewhere around a 10 percent charge. This is why, when you hold the power button, the screen will turn on long enough to tell you to charge the battery.

So what if you do follow this wrongheaded advice anyway? If you allow your battery-powered devices to go to "dead" each and every day, it will reduce the battery's effectiveness over time.

In other words, top off more often to prolong the battery life of your electronics, and stop letting your phone or laptop die every day. C|net Advice

#7 Why should I ride electric bikes?

Electric bikes are many things to many people, some use them as a vital tool for commuting, saving fuel, cutting transport costs and time. Whilst some people enjoy recreational rides, where you can go out travelling all day without the aggravation of steep hills. On the other extreme we have hardcore mountain bikers using an electric bike to beat up lifts. Of course whatever you ride up you get to hurtle back down. Generally you can get a lot more use in a day and cover more ground on an electric bike. Remember with an eBike you get to do everything you are doing already but - Longer, harder & faster.

#8 Does it matter if the electronics get wet?

Generally speaking the electronic items on all of our electric bikes are sealed units, from the motor to battery to head unit. They are all weatherproof and have been designed for all purpose use i.e mountain biking, where occasionally there are deep puddles. Your eBike is expected to be able to handle this without any issues. If possible, try not to completely submerge your eBike. If you fall into a lake for example, make sure the bike is recovered quickly, along with yourself. Allow the bike to dry off before turning back on and returning to the trail. 

#9 Will the electric bike arrive assembled?

Your bike will arrive 99% assembled (with any accessories you have added to the order, fitted to the eBike) and will be delivered in one of our specially designed boxes. Someone needs to be available to sign for the parcel. The box is rather large, our courier will help you carry it in, but they may not enter the property and carry up stairs for example. To fit the eBikes into our special boxes we have to turn the handlebars 90 degrees and remove the pedals. This are simple to re-fit once you have unpacked your bike. If you require assistance please email us and we will be happy to help. 

#10 How often should I have my electric bike serviced?

Remember all of the components are regular cycle components, so you can pick up spares e.g inner tubes, tyres, brake pads etc. from any good cycle shop.

#11 How much does it cost to charge the battery?

In general it will cost 5p to 10p to charge an electric bike battery pack. This will depend on what your local electricity supplier charges.

#12 What is an Electric Bicycle or e-Bike?

This is a bicycle that can be powered both by human power and electrical power. The human power is exerted through the pedals like a normal bicycle and the electrical power is provided by an electric motor. The motor gets its electricity from a rechargeable battery. The battery is charged through a 240V mains or a 12V charger.

#13 What are the advantages of electric bicycles?

For some cyclists who are very fit relative to the distance that they need to travel or who are never in a hurry, there are no advantages. For the other 99% of the population, electric bicycles have many advantages: they make hills flat and flats like downhills, they get you there quicker, you can wear whatever you want and not sweat, you can carry more on an e-bike, you can ride further and faster, you'll have more control and confidence on the road, you'll use an e-bike more often, you'll have a big smile on your face... It's just a great, convenient, sustainable transport solution.

#14 Is riding electric bike cheating?

First of all, the purpose of cycling is to move yourself, not physical exertion. Otherwise shouldn't we just run everywhere? You'd get more exercise that way. Wear heavy shoes too.

#15 What is pedal assist mode and why is it necessary?

Pedal assist mode on electric bicycles means that the bicycle's electric motor only operates while you are pedal. It is a great little innovation as it allows you to operate the bicycle's motor with your feet and therefore don't need to operate a throttle. This leaves your hands free to hold onto the handlebar properly, use the brakes etc. The other good thing about pedal assist mode is that riders can discipline themselves to always pedal, gaining more exercise and getting a longer range from the battery. However, in our opinion mandatory pedal assist is a mistake, it's an appropriate design choice that doesn't require legislation for you to take your pick of how you operate your e-bike. There are many reasons why a rider might want to operate the motor without pedal. This includes a roundabout, when your pedals will hit the ground if you are pedal while turning yet you still might need the motor to maintain the speed at which you entered the roundabout. You might also have an injured leg, a bad hip etc. Furthermore, pedal assist can catch riders by surprise by engaging the motor when they were not expecting it, such as taking off from a stop at a slow speed, for example because there is a pedestrian in front of you. Pedal assist might engage and accelerate you suddenly. It would have been much better to leave mandatory pedal assist out of all legislation as it is simply an unnecessary complication with no enhancement to safety.

#16 What is Throttle assist mode or Throttle & Go

throttle on an electric bike is the means by which you engage power from the motor accelerate from the grip. .

#17 Do e-bikes need insurance, registration and drivers license

No. The same rules apply as for bicycles. You don't need rego, insurance or a drivers license to ride an electric bicycle. It's a no registration vehicle.

#18 I've lost my license for driving offences including drink driving. Can I ride an e-bike?

Yes, you can ride an electric bicycle in all cases, whether you have a license, lost your license or never have had a license. Naturally it remains an offence in all cases to ride an e-bike under the influence of alcohol or drugs.

#19 Can I pedal like on a normal bicycle or do I always have to use the electric motor?

You can definitely pedal as normal without the electric motor on. It will feel like a normal bicycle but heavier. Good quality electric bicycles still roll well, they're just heavier. The electric motor only kicks in from pedal when you want it to. This is controlled in various ways, depending on the electric bicycle.

#20 Are e-bikes good for the environment?

Electric bicycles are very good for the environment. While Tasmania enjoys low-emission electricity, it is sometimes topped up by mainland electricity from fossil fuels. However, the fact is that electric bicycles use a tiny quantity of energy to move you around compared to a car, motorbike or even the train or bus. This is because bicycles are just such amazing and beautifully efficient machines. Did you know that no animal moves with as much energy efficiency as a human on a bicycle? So forget electric cars, electric bicycles are great for the environment not because they're electric, but because they're bicycles

#21 Do the lights run off the main battery on the e-bike?

In most cases yes and it's awesome. No more buying batteries, re-chargers and all that for your lights or getting hassled by police for not having lights. They're nice and bright too.

#22 Can pay in Instalments?

YES! we have teamed up to great easy payment options.
Option 1
If you are working and wants to pay via bike2workscheme please Click Here for details.
Option 2 
Klarna easy payment is a great solution for 3 slice payments or buy now pay later Click Here for details.
Klarna Terms & Conditions Apply 

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options.

Payment is to be made to Klarna: Pay later or Slice It.

Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

 Klarna Privacy Policy

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

#23 Returns policy

REFUNDS

Refunds are processed by the same method of payment used for the original purchase. All debit and credit card refunds can only be made to the card used for the original transaction, cheque payments will be refunded in cash but due to banking and clearance restrictions can only be refunded 14 days after the purchase date.

STORE PURCHASES

Should you be unhappy with a purchase from one of our stores, please return the goods with proof of purchase within 7 days for a full refund, or within 14 days for a credit note. Any items can be returned to any Green Hybrid Bikes, providing they are returned in their original condition – unused (unless the goods are faulty). We regret we cannot refund special orders or cycle purchases.

ONLINE ORDER RETURNS

At Green Hybrid Bikes, we pride ourselves on excellent customer service and aim to ensure our customers are 100% happy with their purchase. In the unlikely event that you are not, please feel free to return your goods within 14 days of receipt of them, with proof of purchase for a full exchange or refund. All items can be returned to us providing they are returned in their original condition – unused (unless the goods are faulty). All Mail order purchases must be returned by the customer to our head office address unless arranged otherwise. Depending on the reasons for returning an item, postal charges could apply.

#24 Limitation of Liability

Notwithstanding any other provision in the Terms, nothing in these Terms:

  • will exclude or limit our liability for death or personal injury resulting from our negligence.

#Warranty

1. Green hybrid bikes will use its reasonable endeavours to make over the benefit of any warranty or guarantee given by the manufacturer or supplier of any parts supplied to the customer. Usually one year warranty on Electric Bicycle’s electric components.  

2. Green hybrid bikes will be under no liability for any death, personal injury, loss and damage of any kind whatsoever (other than death or personal injury established to be the direct result of negligence by Green hybrid bikes negligence) whether consequential or otherwise caused directly or indirectly including but not limited to loss of profits and Green hybrid bikes  hereby excludes all conditions, warranties and stipulations expressed or implied, statutory, customary or otherwise which but for such exclusion will not apply to:

a) Any implied conditions that Green hybrid bikes has or will have the right to sell new parts when the property is to passed.

#25 Warranty Cover

We've Got You Covered
We provide a year warranty on All ebikes and Bicycle frame

This Warranty Does Not Cover
Normal wear and tear
Improper assembly
Corrosion
Improper maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, stunt rides, or neglect. 

Warranty do not cover commercial use of All Bicycle
Labour charges for part replacement or changeover

repairs to battery and bicycle components
Non-proprietary products (any other original part or component) covered by the original manufacturer’s warranty